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Accessibility Plan

SkyTrain Station Attendant assisting senior customer to the elevator

The 2023 Accessibility Plan provides actions that identify, remove and prevent barriers to individuals in or interacting with TransLink and its subsidiaries. These actions will help further our commitment to make our organization accessible and welcoming to people of all ages and abilities. The Plan and associated actions will move us towards fulfilling the vision of Access for Everyone, as identified in Transport 2050.

This plan presents a total of 32 actions. These actions are distributed across four action areas:

  • Service Design and Delivery

  • Built Environment

  • Information and Communications

  • Transportation

Actions are categorized as either short term, medium term, or ongoing. The plan will be updated every three years based on feedback received from the public and our advisory committees.

View 2023 Accessibility Plan

Plan Development

This plan brings together all the work we do to make our organization more accessible. It includes actions from important documents like Transport 2050, Transport 2050: 10-Year Priorities, and the 2022 Customer Experience Action Plan. Actions were also collected from different teams within TransLink, Coast Mountain Bus Company, BC Rapid Transit Company and Metro Vancouver Transit Police.

Accessibility Advisory Committee Engagement

During plan development, both the Access Transit User’s Advisory Committee and HandyDART Users’ Advisory Committee were asked to provide feedback. Members provided valuable feedback and suggestions, including suggestions for new actions that staff incorporated into the plan.

Background

The Accessible British Columbia Act (ABCA) was enacted in June 2021. The Accessible British Columbia Regulation under the ABCA came into force on September 1, 2022. As an accessible organization, TransLink is required to have the following by September 1, 2023:

  • An accessibility committee;

  • An accessibility plan; and

  • A tool to receive feedback on accessibility.

Help Us Improve

We want to hear your feedback on the Accessibility Plan or any barriers you encounter when using our services to be considered during future plan updates.

What is a barrier?

A barrier is anything that hinders the full and equal participation in society of a person with an impairment. They can be caused by environments, attitudes, practices, policies, information, communications, or technologies and be affected by intersecting forms of discrimination.

For more information, please contact:
Access Transit Planning
778.375.7665
access.transit@translink.ca